Frequently Asked Questions

Are these real authentic plush?

Yes! Every SquishPaw item comes from authorized brand partners. We never sell knockoffs.

How long does shipping take?

Free worldwide shipping. USA 5–10 days, EU/UK 7–14 days, AU 8–15 days. Tracking provided.

Can I return if I don’t love it?

30-day Hug Guarantee — full refund, we cover return shipping.

Do you ship to my country?

We ship worldwide except sanctioned regions.

Are these safe for kids?

Yes — most are rated 3+. Check individual product pages for age guidance and choking-hazard notes for very young children.

How do I clean my squishy?

Spot clean with mild soap and water. Do not machine wash unless the product page says it’s safe.

Do you offer gift wrap?

Coming soon — for now, all orders ship in a cute branded mailer.

I have a custom request

Email hello@homepawhub.com — we love special projects.

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